Job description

Receptionist @ Via Amsterdam

Via Amsterdam is a multi-functional playground for the curious new-age traveler. The reception is the center of the hostel and as a Receptionist you are, sort of, the heart of the hostel <3. You are the one to make the right first impression by welcoming our guests. You love to be in contact with travelers from all over the world and you just want to make sure that our guests are having the time of their life. We say nayyy to that standard 'passport and booking number please!' check in and yay! to sharing your favorite hotspot, that hidden vintage boutique and the best coffee shop in town (let's be real, that's what gets them to Amsterdam).


A workday includes:

  • Being the first smiley face the guest sees!
  • Checking in / checking out guests, handling incoming phone calls, answers questions etc.
  • Providing guests with information about Amsterdam's finest things to do / see / experience.
  • Actively promoting our amazing in house events (karaoke, pub quiz, beer pong, art night, movie night etc.)
  • Basic front office administration.
  • Keeping an eye on the lobby area and ensuring it looks dashing at all times!

Job requirements

You’ll be a great fit if you bring a few of the below with you:

  • You have previous hospitality experience.
  • You are passionate about Amsterdam and you love to share all of your ideas with our guest.
  • You have excellent hospitality – and communication skills. English required would be great if you speak another language as well.
  • You love to work with people.
  • You are very responsible.
  • You show a flexible mindset, taking in account the needs and wishes of our guests during our varying events.
  • Being super duper hands-on comes totally naturally to you and you act proactively to problems, issues and or concerns.
  • You have great ideas of ways to improve service or the business in generals.


What we offer:

  • A dynamic working environment with a fun, young and vibrant atmosphere and colleagues from all over the world.
  • Super cool events such as monthly staff drinks, karaoke night and more!
  • A very fair compensation (above minimum wage) and other benefits such as F&B discounts and staff rates.
  • Opportunities to grow within your role and, if this is something you're up to, grow within the company. This next step in your career gets you access to our Via Academy, which is filled with tons of exciting learning and development opportunities.

Our mission possible

We are a fast-growing multi-brand company. At all of our brands we aim to be far from the same-same. We want to help our guests travel, meet and work differently and discover life in creative new ways. A life that is a journey of discovery. We are not just a place to stay or work, we are a community and we need you to help us build this community where diversity, excitement and fun are the key components. Our mission is to create an affordable place where people can connect and have buzzing experiences.

Get ready to apply!
Having fun, connecting with like-minded people and making memories - that's what matters to us. Preferably, in a not so standard way. We're like the McCallaster family - a bit dysfunctional, sometimes messy, but we care for each other and always stick together. If this fits you, then don't wait and hit that apply button. We can't wait to hear from you!